Seat Pleasant, Maryland

“A Smart City of Excellence”

I am Mayor Eugene W. Grant, and have been Mayor of Seat Pleasant for 15 years!

Seat Pleasant is located in Maryland and shares a border with Washington DC.

Our City is a bedroom community with a  population of a little more than 4700.

Our City is a transportation hub with easy access to public transit such as Metro, and is also in close proximity to 3 airports!

Our Primary Revenue sources are property taxes and our city’s share of state income tax. We can’t generate revenue by raise taxes, so we had to find innovative ways to do more with less.

That is why we are becoming a Smart City!

Link to this presentation is

This presentation will discuss what it means to be a Smart City and the benefits of Smart Cities. It will also focus on Seat Pleasant’s own Smart City transformation to date, and what we plan to do next!

what if i told you…

Smart Cities can “give back” each city resident 15 days (120 hrs) worth of time every year!


Source:  – “Smart Cities – What’s in it for Citizens?”

15 Days Worth = 120 Hours

Smart Transportation & Mobility (Hrs)

Smart Public Safety (Hrs)

Smart Health (Hrs)

Smart Government (Hrs)

This is time they can use to spend with family & friends, get active, take longer vacations, or increase their earning potential

Source:  – “Smart Cities – What’s in it for Citizens?”


Reduction in Fatalities (homicides, road deaths, fire deaths) due to improved Public Safety


Improve Efficiency of Gov Processes


Reduce Cost of Living by 1 to 3% annually


Reduction in Nighttime Crime as a result of Smart Lighting

Saved time (min) per citizen contact with government


Increased feeling of connectedness to the local community


Accelerated Emergency Response time


Increase employment by 1 to 3%


Increased feeling of connectedness to the local government

What is a Smart City?

A Smart City is an urban ecosystem that leverages smart technology, smart policies, and smart processes to improve the quality of life for all its residents, visitors and businesses.

The most important piece of Smart Technology is a “Shared Services Hub” where data and information is shared across departments and agencies.

Smart Tech – “Shared Services Hub”

People + Government

Connectivity includes finding ways to connect people with the local government and with the local community. Technology is not a requirement for fostering connectivity.

Knocks Down Silos

By facilitating “connectivity” and knocking down organizational silos, Smart Cities can improve collaboration and coordination across agencies and departments.

The Network

The technology side of “connectivity” refers to a Smart City’s network. A secure and fast network is required to facilitate the adoption and implementation of IoT technologies. In addition, many future IoT applications will require 5G networks in order to function effectively and safely. The network also allows us to tackle the digital divide that is often prevalent in rural areas and disadvantaged communities.


Smart Cities need to foster connectedness. This includes technology-based connectivity such as the implementation of IoT and 5G networks, as well as people based connectivity that aims to foster a greater level of trust, collaboration, and engagement between the citizens and the local government.


Data is essential for a Smart City. As it becomes more readily available across the entire organization, it begins to enable data-driven decision making that ultimately leads to better outcomes.

Data Collection

What gets measured, gets improved. One of the first steps for cities undertaking digital transformation is to begin to collect data where ever it is possible.

data analytics

As data becomes more and more available, Cities can begin to leverage data analytics. Cities will be able to use descriptive analytics to understand what, when, and where.

derive insights

Once a city becomes comfortable with descriptive analytics, it can begin to analyze the data for meaningful value. Cities can use the data to derive insights that would otherwise have gone overlooked. These insights can then be used to influence decision making and policy direction.

Smart Policies

Smart Processes

Smart City concepts can be applied in numerous areas, with use cases ranging from Public Safety to Citizen Engagement to the Environment.

Public Safety

Public Works

Economic Development


Transportation & Mobility

Citizen Engagement

Smart Home


What we did in Seat Pleasant and How we did it


“MySeatPleasant” App

We developed and launched a mobile app that “pushes” government to where the people are. The mobile app provides access to city information and services 24/7. It also allows citizens to submit requests from service directly through the app (i.e. potholes, abandoned vehicles, vacant property issues, etc.)


Improved Response Time


Improved Efficiency

Neighborhood & Commercial Compliance Dept

We are re-engineering many of our code enforcement processes including issuing code violation citations, business and rental license registrations, and vacant home registration. Based on our initial analysis, we’re expecting a 30 to 40 % reduction in the time it takes to complete any of these processes.

$1 M

Cost to the City


Increase in Property Values

Economic Development & Housing

We used the CGS Smart City Platform to estimate the true impact of blight and the vacant housing problem. We did so by bringing in data from the Maryland Dept. of Assessments and Taxation, Real Estate Data, Vacant Housing Data, Police Incident, and Public Works data and leveraging research done by the National Vacant Properties Campaign. We estimated that the city was losing upwards of $1M per year.

We’ve also seen property values in the city increase from $175K in 2016 to $235K.

CGS – Brains of City of Operations

Situational Awareness for SPPD

Predictive Analytics

Smart Policing + Community Policing

The Police Department used the CGS Platform and its Public Safety capabilities to understand what is happening around our city and to identify criminal hotspots using the platform’s Predictive Policing capabilities. The criminal hotspots were used to inform patrol schedules and patrolling routes. Leveraging the CGS platform in conjunction with the city’s new policies to enhance the relationship between the department and its residents has resulted in significant reductions to crime.

  • Reduction in Burglaries 37.5% 37.5%
  • Reduction in Theft from Auto 71.42% 71.42%
  • Reduction in Citizen & Commercial Robbery 70% 70%
  • Reduction in Violent Crime 14% 14%

The Reason for our success

The key to a successful transformation is taking a process-oriented approach to developing a strategic, citizen-centric smart city roadmap.

–This approach forces us to identify our needs and desired outcomes, and examine our strengths and weaknesses so that we can identify opportunities for growth and threats to progress. This understanding of the end goal is the very reason we’ve had tremendous success at Seat Pleasant thus far.

The Process

We developed this process by taking input from Subject Matter Experts within our extensive Partner Network, as well as input from the end user (i.e. The Mayor, Police Chief, City Staff, Public Engagement Director, Field Crews, Neighborhood & Commercial Compliance Inspectors, and Citizens, etc.).

The Elephant in the Room: Privacy

Ultimately, successful data-driven programs rely on public trust that the government is a responsible steward of individual data.

To gain that trust, Cities must emphasize public engagement and public priorities as essential aspects of data management programs.

  • Share the rationale for making data available
  • Share the expected benefits of releasing that data weighed against the privacy risks, and measures that have been implemented to protect privacy
  • Take a measured and thoughtful approach to maintain and protect data privacy
    • This approach should consider privacy at each stage of the data lifecycle (collection, cleansing, release, and deletion)
    • The approach should also develop operational structures & processes that codify privacy management throughout the city

The Full Data Life-Cycle

Seat Pleasant

The Test Bed of Innovation

  • Smart Mobility & Transportation

    • Autonomous Vehicles


  • City-wide WiFi

  • 5G

  • Interactive City Kiosks with Artifical Intelligence

  • Smart Home & Health Programs

  • Smart Energy

Our Smart Mobility Initiative

Global City Teams Challenge – NIST & DHS S&T Directorate


The National Institute of Science and Technology (NIST) and the Department of Homeland Security’s Science and Technology Directorate (DHS S&T) have created the Global City Teams Challenge (GCTC).

Seat Pleasant is actively engaged in this challenge:


  • We’ve partnered with WIOMAX, a local IoT company focused on transportation, to create an “Action Cluster” for GCTC

Our “Action Cluster” Project


Empowering walkable and bikeable communities using a smart Decision Support System (DSS) integrated with Vehicle-to-Everything (V2X) communication


  • The purpose of this project is to improve road safety and increase urban mobility. The solution aims to reduce congestion and reduce accidents at intersections, with an emphasizes on prioritizing the needs of pedestrians and cyclists.

Performance Targets & Key Performance Indicators (KPI)


Project success will be measured using the following performance measures:


  • Average wait time at intersections for pedestrians and cyclists
  • The proportion of safe vehicle stops vs. successful passes through intersection vs. red light violations
  • Number of accidents and their severity levels for pedestrians, cyclists, and vehicle drivers

Potential Project Impacts


The goal of this project is to improve intersection safety in order to increase the walkability and bikability of intersections in Seat Pleasant. The following list shows the anticipated project benefits:


  • Reduction of traffic crashes
  • Reduction of wait times at intersections
  • Encourage people to bike or walk instead of drive for short, local trips
  • Support economic development

Thank You

For more insightful information, check out the “Mayor’s Moment” Video Blog Series on Small Smart Cities

Want to learn more about Smart City transformation? Click on the “CGS” Image below for more information!