SPICE

Agenda Overview – Why We Are Here

  • Introductions
  • The P5 Initiative
  • What is a Smart City?
  • Challenges
  • The Solution – Smart Cities
  • Best Practices
  • Privacy
  • Smart Cities Pilot Project
  • Q&A

A P5 Initiative

Partnerships

Public

Private

Philanthropic Institutions

People

What is a Smart City?

A Smart City is an ecosystem that leverages smart technology, smart policies, and smart processes to facilitate economic development and to improve the quality of life for stakeholders, including residents, businesses, and visitors.

 

 

Smart Cities utilize technology as a tool to optimize the infrastructure and resources in order to respond more effectively and dynamically to the needs and desires of stakeholders, make more informed policy decisions, and to promote accountability and transparency.

Smart City Ecosystem

Connect Stakeholders

Connectivity includes finding ways to connect people with the local government and with the local community. Technology is not a requirement for fostering connectivity.

Knocks Down Silos

By facilitating “connectivity” and knocking down organizational silos, Smart Cities can improve collaboration and coordination across agencies and departments.

Creating Network

The technology side of “connectivity” refers to a Smart City’s network. A secure and fast network is required to facilitate the adoption and implementation of IoT technologies. In addition, many future IoT applications will require 5G networks in order to function effectively and safely. The network also allows us to tackle the digital divide that is often prevalent in rural areas and disadvantaged communities.

Connectivity

Smart Cities need to foster connectedness. This includes technology-based connectivity such as the implementation of IoT and 5G networks, as well as people based connectivity that aims to foster a greater level of trust, collaboration, and engagement between the citizens and the local government.

Data

Data is essential for a Smart City. As it becomes more readily available across the entire organization, it begins to enable data-driven decision making that ultimately leads to better outcomes.

Data Collection

What gets measured, gets improved. One of the first steps for cities undertaking digital transformation is to begin to collect data where ever it is possible.

data analytics

As data becomes more and more available, Cities can begin to leverage data analytics. Cities will be able to use descriptive analytics to understand what, when, and where.

derive insights

Once a city becomes comfortable with descriptive analytics, it can begin to analyze the data for meaningful value. Cities can use the data to derive insights that would otherwise have gone overlooked. These insights can then be used to influence decision making and policy direction.

Smart Policies

Smart Processes

Smart City concepts can be applied in numerous areas, with use cases ranging from Public Safety to Citizen Engagement to the Environment.

Public Safety

Health

Economic Development

Environmental

Transportation & Mobility

Clean Energy

Government Operations

Citizen Engagement

What if I Told You…

Smart Cities can “give back” each city resident 15 days (120 hrs) worth of time every year!

Source:  – “Smart Cities – What’s in it for Citizens?”

15 Days Worth = 120 Hours

Smart Transportation & Mobility (Hrs)

Smart Public Safety (Hrs)

Smart Health (Hrs)

Smart Government (Hrs)

This is time they can use to spend with family & friends, get active, take longer vacations, or increase their earning potential

Source:  – “Smart Cities – What’s in it for Citizens?”

%

Reduction in Fatalities (homicides, road deaths, fire deaths) due to improved Public Safety

%

Improve Efficiency of Gov Processes

%

Reduce Cost of Living by 1 to 3% annually

%

Reduction in Nighttime Crime as a result of Smart Lighting

Saved time (min) per citizen contact with government

%

Increased feeling of connectedness to the local community

%

Accelerated Emergency Response time

%

Increase employment by 1 to 3%

%

Increased feeling of connectedness to the local government

Challenges

Rising Stakeholder Expectations

Lack of Resources & Financial Constraints

Accountability & Transparency

Regulatory and Governance Challenges

Measuring Performance and Return-on-Investment (ROI)

The Solution – Smart Cities

The key to a successful transformation is taking a process-oriented approach to developing a strategic, citizen-centric smart city roadmap.

This approach forces cities to identify their needs and desired outcomes and examine their strengths and weaknesses so that they can identify opportunities for growth and threats to progress. This understanding of the end goal is critical to success.

Best Practices

Strategy

Culture

Process

Technology

Data

New York City

Law enforcement agencies improve public safety by using real-time and historical data to better inform decision-making, allocate resources appropriately, and dispatch officers to high crime areas

San Francisco

A Leader in Smart Transportation, San Francisco looked for ways to reduce congestion in the City by prioritizing public transport and by coordinating transportation across multiple vendors.

London

London was one of the first cities in the world to recognize the potential of open data, launching the London Data Store in 2010. This data repository, which includes information from various public agencies.

Seoul

The ‘U-Health’ strategy involves transforming the manner by which citizens, in particular, elderly citizens, are able to access healthcare: Telemedince and Remote Monitoring equipment.

Seat Pleasant

“MySeatPleasant” App

We developed and launched a mobile app that “pushes” government to where the people are. The mobile app provides access to city information and services 24/7. It also allows citizens to submit requests from service directly through the app (i.e. potholes, abandoned vehicles, vacant property issues, etc.)

%

Improved Response Time

Economic Development & Housing

We used the CGS Smart City Platform to estimate the true impact of blight and the vacant housing problem. We did so by bringing in data from the Maryland Dept. of Assessments and Taxation, Real Estate Data, Vacant Housing Data, Police Incident, and Public Works data and leveraging research done by the National Vacant Properties Campaign. We estimated that the city was losing upwards of $1M per year.

We’ve also seen property values in the city increase from $175K in 2016 to $235K.

$1 M

Cost to the City

%

Increase in Property Values

Neighborhood & Commercial Compliance Dept

We are re-engineering many of our code enforcement processes including issuing code violation citations, business and rental license registrations, and vacant home registration. Based on our initial analysis, we’re expecting a 30 to 40 % reduction in the time it takes to complete any of these processes.

%

Improved Efficiency

CGS – Brains of City of Operations

Predictive Analytics

Situational Awareness for SPPD –  A Cross Border Initiative

Smart Policing + Community Policing

The Police Department used the CGS Platform and its Public Safety capabilities to understand what is happening around our city and to identify criminal hotspots using the platform’s Predictive Policing capabilities. The criminal hotspots were used to inform patrol schedules and patrolling routes. Leveraging the CGS platform in conjunction with the city’s new policies to enhance the relationship between the department and its residents has resulted in significant reductions to crime.

  • Reduction in Burglaries 37.5% 37.5%
  • Reduction in Theft from Auto 71.42% 71.42%
  • Reduction in Citizen & Commercial Robbery 70% 70%
  • Reduction in Violent Crime 14% 14%

We developed these solutions and best practices by taking input from Subject Matter Experts within our extensive Partner Network, as well as input from the end user (i.e. The Mayor, Police Chief, City Staff, Public Engagement Director, Field Crews, Neighborhood & Commercial Compliance Inspectors, and Citizens, etc.).

The Elephant in the Room: Privacy

Ultimately, successful data-driven programs rely on public trust that the government is a responsible steward of individual data.

To gain that trust, Cities must emphasize public engagement and public priorities as essential aspects of data management programs.

  • Share the rationale for making data available
  • Share the expected benefits of releasing that data weighed against the privacy risks, and measures that have been implemented to protect privacy
  • Take a measured and thoughtful approach to maintain and protect data privacy
    • This approach should consider privacy at each stage of the data lifecycle (collection, cleansing, release, and deletion)
    • The approach should also develop operational structures & processes that codify privacy management throughout the city

Smart Cities Pilot Project

Needs Assessment

Design & Development

Support Services

Q&A

Thank You

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