Agenda Overview – Why We Are Here
- The P5 Initiative
- What is a Smart City?
- The Solution – Smart Cities
- Best Practices
- Smart Cities Pilot Project
A P5 Initiative
What is a Smart City?
A Smart City is an ecosystem that leverages smart technology, smart policies, and smart processes to facilitate economic development and to improve the quality of life for stakeholders, including residents, businesses, and visitors.
Smart Cities utilize technology as a tool to optimize the infrastructure and resources in order to respond more effectively and dynamically to the needs and desires of stakeholders, make more informed policy decisions, and to promote accountability and transparency.
Smart City Ecosystem
Connectivity includes finding ways to connect people with the local government and with the local community. Technology is not a requirement for fostering connectivity.
Knocks Down Silos
By facilitating “connectivity” and knocking down organizational silos, Smart Cities can improve collaboration and coordination across agencies and departments.
The technology side of “connectivity” refers to a Smart City’s network. A secure and fast network is required to facilitate the adoption and implementation of IoT technologies. In addition, many future IoT applications will require 5G networks in order to function effectively and safely. The network also allows us to tackle the digital divide that is often prevalent in rural areas and disadvantaged communities.
Smart Cities need to foster connectedness. This includes technology-based connectivity such as the implementation of IoT and 5G networks, as well as people based connectivity that aims to foster a greater level of trust, collaboration, and engagement between the citizens and the local government.
Data is essential for a Smart City. As it becomes more readily available across the entire organization, it begins to enable data-driven decision making that ultimately leads to better outcomes.
What gets measured, gets improved. One of the first steps for cities undertaking digital transformation is to begin to collect data where ever it is possible.
As data becomes more and more available, Cities can begin to leverage data analytics. Cities will be able to use descriptive analytics to understand what, when, and where.
Once a city becomes comfortable with descriptive analytics, it can begin to analyze the data for meaningful value. Cities can use the data to derive insights that would otherwise have gone overlooked. These insights can then be used to influence decision making and policy direction.
Smart City concepts can be applied in numerous areas, with use cases ranging from Public Safety to Citizen Engagement to the Environment.
Transportation & Mobility
What if I Told You…
Smart Cities can “give back” each city resident 15 days (120 hrs) worth of time every year!
15 Days Worth = 120 Hours
Smart Transportation & Mobility (Hrs)
Smart Public Safety (Hrs)
Smart Health (Hrs)
Smart Government (Hrs)
Reduction in Fatalities (homicides, road deaths, fire deaths) due to improved Public Safety
Improve Efficiency of Gov Processes
Reduce Cost of Living by 1 to 3% annually
Reduction in Nighttime Crime as a result of Smart Lighting
Saved time (min) per citizen contact with government
Increased feeling of connectedness to the local community
Accelerated Emergency Response time
Increase employment by 1 to 3%
Increased feeling of connectedness to the local government
Rising Stakeholder Expectations
Lack of Resources & Financial Constraints
Accountability & Transparency
Regulatory and Governance Challenges
Measuring Performance and Return-on-Investment (ROI)
The Solution – Smart Cities
The key to a successful transformation is taking a process-oriented approach to developing a strategic, citizen-centric smart city roadmap.
This approach forces cities to identify their needs and desired outcomes and examine their strengths and weaknesses so that they can identify opportunities for growth and threats to progress. This understanding of the end goal is critical to success.
New York City
Law enforcement agencies improve public safety by using real-time and historical data to better inform decision-making, allocate resources appropriately, and dispatch officers to high crime areas
A Leader in Smart Transportation, San Francisco looked for ways to reduce congestion in the City by prioritizing public transport and by coordinating transportation across multiple vendors.
London was one of the first cities in the world to recognize the potential of open data, launching the London Data Store in 2010. This data repository, which includes information from various public agencies.
The ‘U-Health’ strategy involves transforming the manner by which citizens, in particular, elderly citizens, are able to access healthcare: Telemedince and Remote Monitoring equipment.
We developed and launched a mobile app that “pushes” government to where the people are. The mobile app provides access to city information and services 24/7. It also allows citizens to submit requests from service directly through the app (i.e. potholes, abandoned vehicles, vacant property issues, etc.)
Improved Response Time
Economic Development & Housing
We used the CGS Smart City Platform to estimate the true impact of blight and the vacant housing problem. We did so by bringing in data from the Maryland Dept. of Assessments and Taxation, Real Estate Data, Vacant Housing Data, Police Incident, and Public Works data and leveraging research done by the National Vacant Properties Campaign. We estimated that the city was losing upwards of $1M per year.
We’ve also seen property values in the city
Cost to the City
Increase in Property Values
Neighborhood & Commercial Compliance Dept
We are re-engineering many of our code enforcement processes including issuing code violation citations, business and rental license registrations, and vacant home registration. Based on our initial analysis, we’re expecting a 30 to 40 % reduction in the time it takes to complete any of these processes.
CGS – Brains of City of Operations
Situational Awareness for SPPD – A Cross Border Initiative
Smart Policing + Community Policing
The Police Department used the CGS Platform and its Public Safety capabilities to understand what is happening around our city and to identify criminal hotspots using the platform’s Predictive Policing capabilities. The criminal hotspots were used to inform patrol schedules and patrolling routes. Leveraging the CGS platform in conjunction with the city’s new policies to enhance the relationship between the department and its residents has resulted in significant reductions to crime.
- Reduction in Burglaries 37.5% 37.5%
- Reduction in Theft from Auto 71.42% 71.42%
- Reduction in Citizen & Commercial Robbery 70% 70%
- Reduction in Violent Crime 14% 14%
We developed these solutions and best practices by taking input from Subject Matter Experts within our extensive Partner Network, as well as input from the end user (i.e. The Mayor, Police Chief, City Staff, Public Engagement Director, Field Crews, Neighborhood & Commercial Compliance Inspectors, and Citizens, etc.).
The Elephant in the Room: Privacy
Ultimately, successful data-driven programs rely on public trust that the government is a responsible steward of individual data.
To gain that trust, Cities must emphasize public engagement and public priorities as essential aspects of data management programs.
- Share the rationale for making data available
- Share the expected benefits of releasing that data weighed against the privacy risks, and measures that have been implemented to protect privacy
- Take a measured and thoughtful approach to maintain and protect data privacy
- This approach should consider privacy at each stage of the data lifecycle (collection, cleansing, release, and deletion)
- The approach should also develop operational structures & processes that codify privacy management throughout the city
Smart Cities Pilot Project