Seat Pleasant, Maryland

“A Smart City of Excellence”

Inter African Meetings on Governance

The World’s First Authentic Small Smart City


Given our small size (~4700 residents), and limited resources, we must find ways to do more with less. That is why we are becoming a Smart City!

Our Smart City plan is focused on creating a Citizen-Centric Smart City that aims to improve the connectivity between citizens, businesses, and government.



Links to this presentation:

Presentation Overview


1. Define Smart Cities

2. Discuss our Smart City transformation, the value it brings, the impact it had, as well as how it relates to the UN’s Sustainable Development Goals

3. Discuss our partnerships in this journey and our roadmap moving forward

Our Definition of a Smart City

A Smart City is an evolving ecosystem that leverages smart technology, smart policies, and smart processes to improve the quality of life for stakeholders by making the city more equitable, resilient, livable, walkable, and sustainable.



Smart Cities utilize technology as a tool to optimize the infrastructure and resources in order to:


  • Respond more effectively & dynamically to then needs & desires of stakeholders
  • Make more informed policy decisions
  • Promote accountability and transparency.
  • Promote social justice, leading to equitable and just societies

Smart City Ecosystem

Connect Stakeholders

Connectivity includes finding ways to connect people with the local government and with the local community. Technology is not a requirement for fostering connectivity.

Knocks Down Silos

By facilitating “connectivity” and knocking down organizational silos, Smart Cities can improve collaboration and coordination across agencies and departments.

Creating Network

The technology side of “connectivity” refers to a Smart City’s network. A secure and fast network is required to facilitate the adoption and implementation of IoT technologies. In addition, many future IoT applications will require 5G networks in order to function effectively and safely. The network also allows us to tackle the digital divide that is often prevalent in rural areas and disadvantaged communities.


Smart Cities need to foster connectedness. This includes technology-based connectivity such as the implementation of IoT and 5G networks, as well as people based connectivity that aims to foster a greater level of trust, collaboration, and engagement between the citizens and the local government.


Data is essential for a Smart City. As it becomes more readily available across the entire organization, it begins to enable data-driven decision making that ultimately leads to better outcomes.

Data Collection

What gets measured, gets improved. One of the first steps for cities undertaking digital transformation is to begin to collect data where ever it is possible.

data analytics

As data becomes more and more available, Cities can begin to leverage data analytics. Cities will be able to use descriptive analytics to understand what, when, and where.

derive insights

Once a city becomes comfortable with descriptive analytics, it can begin to analyze the data for meaningful value. Cities can use the data to derive insights that would otherwise have gone overlooked. These insights can then be used to influence decision making and policy direction.

Smart Policies

Smart Processes

Evolving Smart City ecosystems facilitate better outcomes in many areas ranging from Citizen Engagement to the Environment

Public Safety


Economic Development


Transportation & Mobility

Clean Energy

Government Operations

Citizen Engagement







The Value Smart Cities Bring

what if i told you…


Reduction in Fatalities (homicides, road deaths, fire deaths) due to improved Public Safety


Improve Efficiency of Gov Processes


Reduce Cost of Living by 1 to 3% annually


Reduction in Nighttime Crime as a result of Smart Lighting

Saved time (min) per citizen contact with government


Increased feeling of connectedness to the local community


Accelerated Emergency Response time


Increase employment by 1 to 3%


Increased feeling of connectedness to the local government

The Impact Smart Cities Bring

What we did in Seat Pleasant & How we did it

Our Strategic Goals for our Smart City Transformation Align with the Following UN Sustainable Development Goals

UN SDG # 3

Ensure healthy lives and promote well-being for all at all ages

UN SDG # 4

Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

UN SDG # 7

Ensure access to affordable, reliable, sustainable and modern energy for all

UN SDG # 11

Make cities and human settlements inclusive, safe, resilient and sustainable

SP Goal #1

Improve Health Outcomes for All Residents regardless of race, age, gender, etc.

SP Goal #2

Improve Education and Training Outcomes and Opportunities for all Residents

SP Goal #3

Reduce Cost of Government by Improving Efficiency and reducing Energy Costs

SP Goal #4

Improve Public Safety by Reducing Crime and Improving Emergency Preparation and Response

“MySeatPleasant” App

We developed and launched a mobile app that “pushes” government to where the people are. The mobile app provides access to city information and services 24/7. It also allows citizens to submit requests from service directly through the app (i.e. potholes, abandoned vehicles, vacant property issues, etc.)


Improved Response Time

Gov QA Work Order Management Tools for NCC and DPW

We are re-engineering many of our public works and code enforcement processes including issuing code violation citations, responding to service requests, business and rental license registrations, and vacant home registration. Based on our initial analysis, we’re expecting a 30 to 40 % reduction in the time it takes to complete any of these processes.

In-Home and Health Monitoring Program

We are implementing an in-home and health monitoring program that will improve health outcomes for all and increase healthcare accessibility.

The Program will help senior citizens age in place gracefully, as well as help our residents manage chronic diseases such as hypertension, diabetes, and asthma.

Economic Development & Housing

We used the CGS Smart City Platform to estimate the true impact of blight and the vacant housing problem. We did so by bringing in data from the Maryland Dept. of Assessments and Taxation, Real Estate Data, Vacant Housing Data, Police Incident, and Public Works data and leveraging research done by the National Vacant Properties Campaign. We estimated that the city was losing upwards of $1M per year.

We’ve also seen property values in the city increase from $175K in 2016 to $235K.

$1 M

Cost to the City


Increase in Property Values

Tools for Effective Government: Board Docs, NetSuite

(1) Board Docs is used by our City Council and City Clerk and has allowed the City to reduce Office Supply Costs by over 50%

(2) NetSuite is used by our Financial Department to better track budgets, expenditures, and finances

Smart Street Lights

We are installing Smart Street Lights in Seat Pleasant, equipped with LED lights for Energy Savings and Cost Reductions, as well as Lighting Controls, Intelligent Video Analytics Solution for both Traffic Management and Public Safety.

Smart Policing + Community Policing

The Police Department used the CGS Platform and its Public Safety capabilities to understand what is happening around our city and to identify criminal hotspots using the platform’s Predictive Policing capabilities. The criminal hotspots were used to inform patrol schedules and patrolling routes. Leveraging the CGS platform in conjunction with the city’s new policies to enhance the relationship between the department and its residents has resulted in significant reductions to crime.

In addition, the CGS is used to prepare and respond to Emergencies by allowing Seat Pleasant to coordinate resources and share information across departments and agencies. In addition, the CGS allows us to understand where our most vulnerable populations are, and the threats to their safety.

  • Reduction in Burglaries 37.5% 37.5%
  • Reduction in Theft from Auto 71.42% 71.42%
  • Reduction in Citizen & Commercial Robbery 70% 70%
  • Reduction in Violent Crime 14% 14%

2017 Commercial Robberies

2018 Commercial Robberies

CGS – Brains of City of Operations – Emergency Management Response Tool

Predictive Analytics

Cross Departmental Benefits

The Data we’re collecting, including traffic & vehicle data, weather data, crime data, and air quality data can be correlated together to reduce traffic congestion, improve public safety, public health, and spur economic development:


  • Helps us sell the benefits of investing in a particular area
  • Allows us to monetize data
  • Understand the impact of traffic on prevalence of Asthma in our city
  • Better estimate the lifespan of our roads
  • Improve event planning

Seat Pleasant

The Test Bed of Innovation

We developed a Citizen-Centric Smart City Roadmap for the City!

On April 12th, 2019 at the United Nations headquarters in New York City, we unveiled our first Information and Communications Technology (ICT) Strategic Plan, which lays out our vision and plan for implementation of Smart City technologies over the next 5 years!

  • Smart Home & Health Programs

    • Aging in Place
    • Chronic Diseases and Asthma
    • Improve energy efficiency and decrease consumption
  • City-wide Wi-Fi & 5G

  • Interactive City Kiosks with Artificial Intelligence

  • Smart Energy

    • Microgrid
    • Decrease Energy Consumption by changing Lights
  • Smart Mobility & Transportation

Our success is predicated on strategic and meaningful Partnerships!

We developed an extensive Partner Network, that is helping us realize our mission! This network includes, but is not limited to:

On June 19, 2018, the City of Seat Pleasant signed a Memorandum of Understand with Prince George’s Community College and the Prince George’s Chamber of Commerce to ensure the success of the City’s Smart City Initiative. That agreement set forth a goal to develop a workforce that would be equipped to thrive in the world of Smart Cities.

The curriculum will focus on various Smart City applications, the Internet of Things, Data Science, Business Process Improvement, as well as Entrepreneurship.

Thank You

For more insightful information, check out the “Mayor’s Moment” Video Blog Series on Small Smart Cities

Want to learn more about Smart City transformation? Click on the “CGS” Image below for more information!

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