It’s More than Just Technology
A 4 Step Process for Becoming a Smart City
Seat Pleasant, Maryland
“A Smart City of Excellence”
The World’s First Authentic Small Smart City
I am Mayor Eugene W. Grant, and have been Mayor of Seat Pleasant for 15 years!
Seat Pleasant shares a border with Washington DC.
Our City is a bedroom community with a population of a little more than 4700.
Our City is a transportation hub with easy access to public transit such as Metro, and is also in close proximity to 3 airports!
Given our small size, and limited resources, we must find ways to do more with less. That is why we are becoming a Smart City!
Links to this presentation:
1. Defining a Smart City
2. Learn how to become a Smart City
3. Introduce a sample use case and see a live demonstration of Seat Pleasant’s Smart City assets
What is a Smart City?
A Smart City is an evolving ecosystem that leverages smart technology, smart policies, and smart processes to improve the quality of life for stakeholders by making the city more equitable, resilient, livable, walkable, and sustainable.
Smart Cities utilize technology as a tool to optimize the infrastructure and resources in order to:
- Respond more effectively & dynamically to then needs & desires of stakeholders
- Make more informed policy decisions
- Promote accountability and transparency.
- Promote social justice, leading to equitable and just societies
Smart City Ecosystem
Connectivity includes finding ways to connect people with the local government and with the local community. Technology is not a requirement for fostering connectivity.
Knocks Down Silos
By facilitating “connectivity” and knocking down organizational silos, Smart Cities can improve collaboration and coordination across agencies and departments.
The technology side of “connectivity” refers to a Smart City’s network. A secure and fast network is required to facilitate the adoption and implementation of IoT technologies. In addition, many future IoT applications will require 5G networks in order to function effectively and safely. The network also allows us to tackle the digital divide that is often prevalent in rural areas and disadvantaged communities.
Smart Cities need to foster connectedness. This includes technology-based connectivity such as the implementation of IoT and 5G networks, as well as people based connectivity that aims to foster a greater level of trust, collaboration, and engagement between the citizens and the local government.
Data is essential for a Smart City. As it becomes more readily available across the entire organization, it begins to enable data-driven decision making that ultimately leads to better outcomes.
What gets measured, gets improved. One of the first steps for cities undertaking digital transformation is to begin to collect data where ever it is possible.
As data becomes more and more available, Cities can begin to leverage data analytics. Cities will be able to use descriptive analytics to understand what, when, and where.
Once a city becomes comfortable with descriptive analytics, it can begin to analyze the data for meaningful value. Cities can use the data to derive insights that would otherwise have gone overlooked. These insights can then be used to influence decision making and policy direction.
Evolving Smart City ecosystems facilitate better outcomes in many areas ranging from Citizen Engagement to the Environment
Transportation & Mobility
Now that we’ve defined a Smart City and met objective 1 of this workshop, let us focus on objective 2: How to Become a Smart City
Why become a Smart City
Rising Stakeholder Expectations
Accountability & Transparency
Lack of Resources & Financial Constraints
Regulatory and Governance Challenges
Measuring Performance and Return-on-Investment (ROI)
The Solution – Smart Cities
The key to a successful transformation, that meets the challenges faced by cities, is taking a process-oriented approach to developing a strategic, citizen-centric smart city roadmap.
This approach forces cities to identify their stakeholder expectations, which includes accountability and transparency, their strengths and weaknesses, whether financial constraints or governance and regulatory challenges, and then identify opportunities for growth and threats to progress. This understanding of the end goal (the demands of our stakeholders) and how to measure progress towards that goal, is critical to success.
The 4 Step Process
Existing Assets are the Cornerstone for Progress
Cities should identify their existing assets, what they’re good at, what they’re known for, the uniqueness of their city, and the dynamics of their city.
Seat Pleasant Examples
Seat Pleasant’s small size and strategic location were huge advantages
- Our size allows us to be the ideal “test-bed of innovation”. Companies and startups can test innovative technologies at low cost and still have a large impact area (the entire city).
- Our small size also allows us to be nimble and flexible as an organization, with minimal red-tape
- Our location is a prime location as we are both a transit hub and an urban gateway city, with over 100K cars traveling through the city every day.
- City-owned utilities
- High Traffic Volume
- Available Fiber for Broadband
- Tax Incentives
- Rural Designation
Managers, Administrators, Mayors, and elected officials need to take a hard look at how they run their city.
Is there a better way to do what you’re doing at an affordable cost?
Example 1 - Amended the Procurement Process
We optimized our procurement process by removing wasteful steps and red tape.
By strictly enforcing agreed-upon budgets, we’re able to speed up the approval process.
This lead to an efficiency improvement of 25-50%.
Example 2 - Measure, Measure, Measure
We introduced data collection steps into our processes so that we can begin to measure performance
Modernize & Integrate
Cities should modernize their technology, by shifting their focus to utilizing cloud and mobile solutions.
By migrating to the cloud, cities are able to
- reduce costs
- enhance security
- reduce the burden on City staff to manage IT infrastructure
Nationally, people use their mobile devices more than any other device they own:
- Use “Mobile” to push government to where the people are
Don’t get rid of all existing systems. Rather than ”rip & replace” existing systems with new ones, Cities need to find ways to integrate everything together.
For example, our incumbent work order system was integrated with our new Smart City platform in order to transfer data between the two systems.
Infuse with Innovative Technologies
Finally, the last step is to infuse operations with innovative technologies
Internet of Things (IoT)
IoT refers to devices and sensors that collect, send and transmit, and receive data over the internet.
Example IoT devices include:
- air quality sensors
- foot and vehicle traffic sensors
- internet enabled trashcan
- motion or activity sensors
Cities can implement many solutions that utilize artificial intelligence and machine learning.
In Seat Pleasant, we’re using A.I. to engage and connect with our citizens using:
- A.I. powered virtual agents
- Watson powered chatbot
- Virtual Avatar in Seat Pleasant
Command & Control Systems
Command and control systems include:
- city operation centers and software
- fleet and asset management
- smart lighting controls
The Outcome: A Shared Services Hub
These steps lead to the implementation of a “Shared Services Hub”
The “Shared Services Hub” promotes:
Data-Driven Decision Making
Cross-Agency Collaboration & Coordination
Optimize Operations to Reduce Costs & Improve Efficiency
Objective 3: Introduction of a Sample Shared Services Hub Use Case
63 Homes, over 50 Senior Citizens
- The shared services hub is especially important when it comes to DISASTER RESILIENCE and EMERGENCY MANAGEMENT.
- Only 1 way in and 1 way out of Pleasant Valley
- Linking databases from multiple sources and agencies such as Street Lights from PEPCO, Property Records, WSSC Data, and Voluntarily Shared Citizen Data allows us to understand our most vulnerable citizens.
Link to the City Website is https://www.seatpleasantmd.gov
Link to this presentation is https://www.spice-llc.com/2019/09/27/smart-cities-week
For more insightful information, check out the “Mayor’s Moment” Video Blog Series on Small Smart Cities
Want to learn more about Smart City transformation? Click on the “CGS” Image below for more information!
The remaining slides provide supplemental information detailing smart city use cases from Seat Pleasant, and from around the world.
Smart Cities can “give back” each city resident 15 days (120 hrs) worth of time every year!
15 Days Worth = 120 Hours
Smart Transportation & Mobility (Hrs)
Smart Public Safety (Hrs)
Smart Health (Hrs)
Smart Government (Hrs)
Reduction in Fatalities (homicides, road deaths, fire deaths) due to improved Public Safety
Improve Efficiency of Gov Processes
Reduce Cost of Living by 1 to 3% annually
Reduction in Nighttime Crime as a result of Smart Lighting
Saved time (min) per citizen contact with government
Increased feeling of connectedness to the local community
Accelerated Emergency Response time
Increase employment by 1 to 3%
Increased feeling of connectedness to the local government
The Impact Smart Cities Bring
What we did in Seat Pleasant & How we did it
We developed and launched a mobile app that “pushes” government to where the people are. The mobile app provides access to city information and services 24/7. It also allows citizens to submit requests from service directly through the app (i.e. potholes, abandoned vehicles, vacant property issues, etc.)
Improved Response Time
Economic Development & Housing
We used the CGS Smart City Platform to estimate the true impact of blight and the vacant housing problem. We did so by bringing in data from the Maryland Dept. of Assessments and Taxation, Real Estate Data, Vacant Housing Data, Police Incident, and Public Works data and leveraging research done by the National Vacant Properties Campaign. We estimated that the city was losing upwards of $1M per year.
We’ve also seen property values in the city
Cost to the City
Increase in Property Values
Neighborhood & Commercial Compliance Dept
We are re-engineering many of our code enforcement processes including issuing code violation citations, business and rental license registrations, and vacant home registration. Based on our initial analysis, we’re expecting a 30 to 40 % reduction in the time it takes to complete any of these processes.
CGS – Brains of City of Operations
Situational Awareness for SPPD – A Cross Border Initiative
Smart Policing + Community Policing
The Police Department used the CGS Platform and its Public Safety capabilities to understand what is happening around our city and to identify criminal hotspots using the platform’s Predictive Policing capabilities. The criminal hotspots were used to inform patrol schedules and patrolling routes. Leveraging the CGS platform in conjunction with the city’s new policies to enhance the relationship between the department and its residents has resulted in significant reductions to crime.
- Reduction in Burglaries 37.5% 37.5%
- Reduction in Theft from Auto 71.42% 71.42%
- Reduction in Citizen & Commercial Robbery 70% 70%
- Reduction in Violent Crime 14% 14%
Cross Departmental Benefits
The Data we’re collecting, including traffic & vehicle data, weather data, crime data, and air quality data can be correlated together to reduce traffic congestion, improve public safety, public health, and spur economic development:
- Helps us sell the benefits of investing in a particular area
- Allows us to monetize data
- Understand the impact of traffic on prevalence of Asthma in our city
- Better estimate the lifespan of our roads
- Improve event planning
This summer, we will deploy our NEW CRU-22 Mobile Command Center in high traffic areas, which will be fed data from Verizon’s Intelligent Lighting, Intersection Safety, and Public Safety Solutions. This new unit is intended for rapid deployment and is equipped with the new Fotokite- a tethered drone with thermal and low light cameras, which can stay airborne for 24+ hours!
Use Cases from Around the World
New York City
Law enforcement agencies improve public safety by using real-time and historical data to better inform decision-making, allocate resources appropriately, and dispatch officers to high crime areas
A Leader in Smart Transportation, San Francisco looked for ways to reduce congestion in the City by prioritizing public transport and by coordinating transportation across multiple vendors.
London was one of the first cities in the world to recognize the potential of open data, launching the London Data Store in 2010. This data repository, which includes information from various public agencies.
The ‘U-Health’ strategy involves transforming the manner by which citizens, in particular, elderly citizens, are able to access healthcare: Telemedince and Remote Monitoring equipment.