It’s More than Just Technology

Developing a Citizen-Centric Smart City

Seat Pleasant, Maryland

“A Smart City of Excellence”

About Seat Pleasant

  • I am Mayor Eugene W. Grant, and have been Mayor of Seat Pleasant for 15 years!
  • Seat Pleasant shares a border with Washington DC.
  • Our City is a bedroom community with a  population of 4800.
  • Our City is a transportation hub with easy access to public transit such as Metro, and is also in close proximity to 3 airports!
  • Given our small size, and limited resources, we must find ways to do more with less in order to deliver the services our citizens expect. That is why we are becoming a Smart City!



  1.  Define a Smart City and the importance of a “Shared Services Hub”
  2.  Discuss the reasons why we needed to become a Smart City
  3.  Share a few examples of innovative Smart City projects underway in Seat Pleasant, the World’s First Authentic Small Smart City!

What is a Smart City?

A Smart City is an evolving ecosystem that leverages smart technology, smart policies, and smart processes to improve the quality of life for stakeholders by making the city more equitable, resilient, livable, walkable, and sustainable.



Smart Cities utilize technology as a tool to more efficiently and effectively meet the needs and desires of the CITIZEN.


Smart City Ecosystem


Connect Stakeholders

Connectivity includes finding ways to connect people with the local government and with the local community. Technology is not a requirement for fostering connectivity.

Knocks Down Silos

By facilitating “connectivity” and knocking down organizational silos, Smart Cities can improve collaboration and coordination across agencies and departments.

Creating Network

The technology side of “connectivity” refers to a Smart City’s network. A secure and fast network is required to facilitate the adoption and implementation of IoT technologies. In addition, many future IoT applications will require 5G networks in order to function effectively and safely. The network also allows us to tackle the digital divide that is often prevalent in rural areas and disadvantaged communities.


Smart Cities need to foster connectedness. This includes technology-based connectivity such as the implementation of IoT and 5G networks, as well as people based connectivity that aims to foster a greater level of trust, collaboration, and engagement between the citizens and the local government.


Data is essential for a Smart City. As it becomes more readily available across the entire organization, it begins to enable data-driven decision making that ultimately leads to better outcomes.

Data Collection

What gets measured, gets improved. One of the first steps for cities undertaking digital transformation is to begin to collect data where ever it is possible.

data analytics

As data becomes more and more available, Cities can begin to leverage data analytics. Cities will be able to use descriptive analytics to understand what, when, and where.

derive insights

Once a city becomes comfortable with descriptive analytics, it can begin to analyze the data for meaningful value. Cities can use the data to derive insights that would otherwise have gone overlooked. These insights can then be used to influence decision making and policy direction.

Shared Services Hub

All the Data that is collected from across the organization is aggregated into one single place coined “the Shared Services Hub” where all members and departments of government can access the data.

Smart Policies

Smart Processes

Evolving Smart City ecosystems facilitate better Outcomes in many areas ranging from Citizen Engagement to the Environment

Public Safety


Economic Development


Transportation & Mobility

Clean Energy

Government Operations

Citizen Engagement

Objective II:

Why we needed to become a Smart City

Why become a Smart City

Rising Stakeholder Expectations

  • Our citizens expect us to deliver more services and guarantee better service delivery

Accountability & Transparency

  • Citizens lack trust in government and politicians, usually due to a lack of accountability and transparency

Resource & Financial Constraints

  • Resources are limited, but we must still delivery excellent service. This calls for the need to run government like a business in order to be more efficient and effective with taxpayer dollars

Objective III:

Impactful Smart City Projects underway in Seat Pleasant, the World’s First Authentic Small Smart City!

Seat Pleasant

A Citizen-Centric Smart City & The Test Bed of Innovation

We developed a Citizen-Centric Smart City Roadmap for the City!

On April 12th, 2019 at the United Nations headquarters in New York City, we unveiled our first Information and Communications Technology (ICT) Strategic Plan, which lays out our vision and plan for implementation of Smart City technologies over the next 5 years!

Impactful Smart City Projects in Seat Pleasant show how we’re using data

Center for Government Synergism (CGS)

The CGS Smart City Platform is the Shared Services hub for Seat Pleasant and serves as the brains of all city operations.

“MySeatPleasant” App

We developed and launched a mobile app that “pushes” government to where the people are. The mobile app provides access to city information and services 24/7. It also allows citizens to submit requests from service directly through the app (i.e. potholes, abandoned vehicles, vacant property issues, etc.)

In-Home and Health Monitoring Program

The City’s In-Home and Health Monitoring program will focus on using remote patient monitoring technology, assistive technologies, and connected devices to empower residents aging in place and improving quality of life for caregivers and citizens with disabilities.

IoT Devices will monitor for: location, excessive temperature exposure, heat/cold stress, slips, trips, and falls, dangerous gas, overexertion, panic, person down, fit to drive, activity recognition, hypothermia, and stress.

Smart Street Lighting Program with PEPCO, Verizon, and AECOM

With the help of PEPCO, we are installing Smart Street Lights in Seat Pleasant, equipped with LED lights for Energy Savings and Cost Reductions, as well as Lighting Controls, and an Intelligent Video Analytics Solution for both Traffic Management and Public Safety

5G and City-Wide Broadband

With the help of partners, we’re installing a city wide network that will deliver wireless broadband utilizing 5G CBRS Spectrum, and eventually, full 5G capability & functionality. 

Thank You

For more insightful information, check out the “Mayor’s Moment” Video Blog Series on Small Smart Cities

Want to learn more about Smart City transformation? Click on the “CGS” Image below for more information!

The remaining slides provide supplemental information detailing smart city use cases from Seat Pleasant.

Smart Cities can “give back” each city resident 15 days (120 hrs) worth of time every year!

Source:  – “Smart Cities – What’s in it for Citizens?”

15 Days Worth = 120 Hours

Smart Transportation & Mobility (Hrs)

Smart Public Safety (Hrs)

Smart Health (Hrs)

Smart Government (Hrs)

Research of Smart Cities across the world has shown that the following outcomes can be realized!

Source:  – McKinsey Global Institue – “Smart Cities: Digital Solutions For a More Livable Future”


Reduction in Fatalities (homicides, road deaths, fire deaths) due to improved Public Safety


Improve Efficiency of Gov Processes


Reduce Cost of Living by 1 to 3% annually


Reduction in Nighttime Crime as a result of Smart Lighting

Saved time (min) per citizen contact with government


Increased feeling of connectedness to the local community


Accelerated Emergency Response time


Increase employment by 1 to 3%


Increased feeling of connectedness to the local government

Our success is predicated on strategic and meaningful Partnerships!

We developed an extensive Partner Network, that is helping us realize our mission! This network includes, but is not limited to:

On June 19, 2018, the City of Seat Pleasant signed a Memorandum of Understand with Prince George’s Community College and the Prince George’s Chamber of Commerce to ensure the success of the City’s Smart City Initiative. That agreement set forth a goal to develop a workforce that would be equipped to thrive in the world of Smart Cities.

I’m proud to say that in a short period of time, we’ve made tremendous progress towards this goal. Just last week, our team met with representatives from the Community College to discuss and review a preliminary curriculum for Smart City Workforce Development. The curriculum will focus on various Smart City applications, the Internet of Things, Data Science, Business Process Improvement, as well as Entrepreneurship.

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