It’s More than Just Technology
Developing a Citizen-Centric Smart City
Seat Pleasant, Maryland
“A Smart City of Excellence”
About Seat Pleasant
- Seat Pleasant shares a border with Washington DC.
- Our City is a bedroom community with a population of 4800.
- Our City is a transportation hub with easy access to public transit such as Metro, and is also in close proximity to 3 airports!
- Given our small size, and limited resources, we must find ways to do more with less in order to deliver the services our citizens expect. That is why we are becoming a Smart City!
Link to this presentation:
- Define a Smart City and the importance of a “Shared Services Hub”
- Discuss the reasons why we needed to become a Smart City
- Discuss the Small Smart City Process we used to start our Digital Transformation
- Share a few examples of innovative Smart City projects underway in Seat Pleasant, the World’s First Authentic Small Smart City!
What is a Smart City?
A Smart City is an evolving ecosystem that leverages smart technology, smart policies, and smart processes to improve the quality of life for stakeholders by making the city more equitable, resilient, livable, walkable, and sustainable.
Smart Cities utilize technology as a tool to more efficiently and effectively meet the needs and desires of the CITIZEN.
Smart City Ecosystem
Connectivity includes finding ways to connect people with the local government and with the local community. Technology is not a requirement for fostering connectivity.
Knocks Down Silos
By facilitating “connectivity” and knocking down organizational silos, Smart Cities can improve collaboration and coordination across agencies and departments.
The technology side of “connectivity” refers to a Smart City’s network. A secure and fast network is required to facilitate the adoption and implementation of IoT technologies. In addition, many future IoT applications will require 5G networks in order to function effectively and safely. The network also allows us to tackle the digital divide that is often prevalent in rural areas and disadvantaged communities.
Smart Cities need to foster connectedness. This includes technology-based connectivity such as the implementation of IoT and 5G networks, as well as people based connectivity that aims to foster a greater level of trust, collaboration, and engagement between the citizens and the local government.
Data is essential for a Smart City. As it becomes more readily available across the entire organization, it begins to enable data-driven decision making that ultimately leads to better outcomes.
What gets measured, gets improved. One of the first steps for cities undertaking digital transformation is to begin to collect data where ever it is possible.
As data becomes more and more available, Cities can begin to leverage data analytics. Cities will be able to use descriptive analytics to understand what, when, and where.
Once a city becomes comfortable with descriptive analytics, it can begin to analyze the data for meaningful value. Cities can use the data to derive insights that would otherwise have gone overlooked. These insights can then be used to influence decision making and policy direction.
Shared Services Hub
All the Data that is collected from across the organization is aggregated into one single place coined “the Shared Services Hub” where all members and departments of government can access the data.
Evolving Smart City ecosystems facilitate better Outcomes in many areas ranging from Citizen Engagement to the Environment
Transportation & Mobility
Why we needed to become a Smart City
Why become a Smart City
Rising Stakeholder Expectations
- Our citizens expect us to deliver more services and guarantee better service delivery
Accountability & Transparency
- Citizens lack trust in government and politicians, usually due to a lack of accountability and transparency
Resource & Financial Constraints
- Resources are limited, but we must still delivery excellent service. This calls for the need to run government like a business in order to be more efficient and effective with taxpayer dollars
Discuss the Small Smart City Process we used to start our Digital Transformation
Existing Assets are the Cornerstone for Progress
Cities should identify their existing assets, what they’re good at, what they’re known for, the uniqueness of their city, and the dynamics of their city.
Seat Pleasant Examples
Seat Pleasant’s small size and strategic location were huge advantages
- Our size allows us to be the ideal “test-bed of innovation”. Companies and startups can test innovative technologies at low cost and still have a large impact area (the entire city).
- Our small size also allows us to be nimble and flexible as an organization, with minimal red-tape
- Our location is a prime location as we are both a transit hub and an urban gateway city, with over 100K cars traveling through the city every day.
- City-owned utilities
- High Traffic Volume
- Available Fiber for Broadband
- Tax Incentives
- Rural Designation
Managers, Administrators, Mayors, and elected officials need to take a hard look at how they run their city.
Is there a better way to do what you’re doing at an affordable cost?
Example 1 - Amended the Procurement Process
We optimized our procurement process by removing wasteful steps and red tape.
By strictly enforcing agreed-upon budgets, we’re able to speed up the approval process.
This lead to an efficiency improvement of 25-50%.
Example 2 - Measure, Measure, Measure
We introduced data collection steps into our processes so that we can begin to measure performance
Modernize & Integrate
Cities should modernize their technology, by shifting their focus to utilizing cloud and mobile solutions.
By migrating to the cloud, cities are able to
- reduce costs
- enhance security
- reduce the burden on City staff to manage IT infrastructure
Nationally, people use their mobile devices more than any other device they own:
- Use “Mobile” to push government to where the people are
Don’t get rid of all existing systems. Rather than ”rip & replace” existing systems with new ones, Cities need to find ways to integrate everything together.
For example, our incumbent work order system was integrated with our new Smart City platform in order to transfer data between the two systems.
Infuse with Innovative Technologies
Finally, the last step is to infuse operations with innovative technologies
Internet of Things (IoT)
IoT refers to devices and sensors that collect, send and transmit, and receive data over the internet.
Example IoT devices include:
- air quality sensors
- foot and vehicle traffic sensors
- internet enabled trashcan
- motion or activity sensors
Cities can implement many solutions that utilize artificial intelligence and machine learning.
In Seat Pleasant, we’re using A.I. to engage and connect with our citizens using:
- A.I. powered virtual agents
- Watson powered chatbot
- Virtual Avatar in Seat Pleasant
Command & Control Systems
Command and control systems include:
- city operation centers and software
- fleet and asset management
- smart lighting controls
The Outcome: A Shared Services Hub
These steps lead to the implementation of a “Shared Services Hub”
The “Shared Services Hub” promotes:
Data-Driven Decision Making
Cross-Agency Collaboration & Coordination
Optimize Operations to Reduce Costs & Improve Efficiency
Impactful Smart City Projects underway in Seat Pleasant, the World’s First Authentic Small Smart City!
A Citizen-Centric Smart City & The Test Bed of Innovation
We developed a Citizen-Centric Smart City Roadmap for the City!
On April 12th, 2019 at the United Nations headquarters in New York City, we unveiled our first Information and Communications Technology (ICT) Strategic Plan, which lays out our vision and plan for implementation of Smart City technologies over the next 5 years!
Impactful Smart City Projects in Seat Pleasant show how we’re using data
Center for Government Synergism (CGS)
The CGS Smart City Platform is the Shared Services hub for Seat Pleasant and serves as the brains of all city operations.
We developed and launched a mobile app that “pushes” government to where the people are. The mobile app provides access to city information and services 24/7. It also allows citizens to submit requests from service directly through the app (i.e. potholes, abandoned vehicles, vacant property issues, etc.)
In-Home and Health Monitoring Program
The City’s In-Home and Health Monitoring program will focus on using remote patient monitoring technology, assistive technologies, and connected devices to empower residents aging in place and improving quality of life for caregivers and citizens with disabilities.
IoT Devices will monitor for: location, excessive temperature exposure, heat/cold stress, slips, trips, and falls, dangerous gas, overexertion, panic, person down, fit to drive, activity recognition, hypothermia, and stress.
Smart Street Lighting Program with PEPCO, Verizon, and AECOM
With the help of PEPCO, we are installing Smart Street Lights in Seat Pleasant, equipped with LED lights for Energy Savings and Cost Reductions, as well as Lighting Controls, and an Intelligent Video Analytics Solution for both Traffic Management and Public Safety
5G and City-Wide Broadband
With the help of partners, we’re installing a city wide network that will deliver wireless broadband utilizing 5G CBRS Spectrum, and eventually, full 5G capability & functionality.
For more insightful information, check out the “Mayor’s Moment” Video Blog Series on Small Smart Cities
Want to learn more about Smart City transformation? Click on the “CGS” Image below for more information!
The remaining slides provide supplemental information detailing smart city use cases from Seat Pleasant.
Smart Cities can “give back” each city resident 15 days (120 hrs) worth of time every year!
15 Days Worth = 120 Hours
Smart Transportation & Mobility (Hrs)
Smart Public Safety (Hrs)
Smart Health (Hrs)
Smart Government (Hrs)
Reduction in Fatalities (homicides, road deaths, fire deaths) due to improved Public Safety
Improve Efficiency of Gov Processes
Reduce Cost of Living by 1 to 3% annually
Reduction in Nighttime Crime as a result of Smart Lighting
Saved time (min) per citizen contact with government
Increased feeling of connectedness to the local community
Accelerated Emergency Response time
Increase employment by 1 to 3%